It was very sad, to read in the news, that someone has died, as a result of contracting Legionnaire’s Disease, in one of our local hotels. Legionnaire’s disease is a potentially fatal form of pneumonia caused by the Legionella bacteria that occur naturally in water systems. Normally the bacteria exist in small numbers and present no risk to health, but in certain conditions they can multiply quickly and cause a serious health risk. These conditions are when they water temperature is between 20 and 45 degrees celsius, the water is stored or recirculated , where there are nutrients in the water ( e.g. limescale and rust ) and where there are water droplets e.g. a shower. The Visit England Pink Book describes the risk and also what your responsibilities are. You’ll find everything you need to know here … See MoreSee Less
Occasionally someone comes on my B&B course who has decided that they will just offer a continental breakfast to their B&B guests. Now this is fine provided you make it clear up front to guests, on your website, when they book, in
A few years ago I watched in horror as an argument unfolded on a Tripadvisor forum between a guest & a B&B Landlord. The single lady guest had used the hot tub on her own, despite warnings from the B&B
I remember, in the long distant days when I worked in an office 9-5 and had weekends off, chatting to the nice lady who cleaned the office loos. I came back to my desk and remarked to my colleague that it
When I first started out in business on my own, there was no LinkedIn, Facebook or Twitter. The only way to network was to get off your backside, get in a car and attend a N.E.T.W.O.R.K.I.N.G. event.
Oh how I hated
Some guests arrived at my B&B this week and one of the first things they said to me was “Your photo isn’t on your website”. I was a bit taken aback and couldn’t manage anything more in response than “No, I